How will my order be packaged?
Genevieve's Wardrobe orders are packaged in plain or Auspost branded packaging. Items inside are lovingly wrapped in tissue.
What is your returns policy?
We accept returns within 14 days of receipt of package as long as it is unworn, unwashed and in original condition with all labels attached. As we are a lingerie retailer, hygiene is of highest importance. For this reason, we cannot accept returns of any underwear (bottoms) unless faulty so please choose carefully. We also cannot accept returns of swimwear without the original hygiene sticker attached.
Please see our returns page for our full policy.
What payment methods do you accept?
We offer a variety of payment methods for your convenience. We accept Visa, Mastercard, and American Express debit and credit cards. You can also use your Paypal account, Afterpay, Google Pay, Apple Pay or Android Pay.
I haven't received my item. What can I do?
Please check the processing and shipping time on our delivery page. If your item was a backorder item, please allow 3-5 business days for dispatch.
If more time than expected has passed, contact us via the contact form or at info@genevieveswardrobe.com.au
I received a faulty item
As soon as you discover an item with a fault, please contact us immediately. Please include images and description of the fault, and the product name. Replacement items will be sent free of change, subject to item availability.
I have a product suggestion or request
We always want to provide you with the best quality products and most importantly, products you actually want!
If you have feedback on a particular item or would like to see something we don't have, please email us at info@genevieveswardrobe.com.au
My size is out of stock, when will you bring it back?
Generally, we don't have a particular restock schedule on our products but our most popular products get restocked more often.
If you would like to request a restock of a particular style, please let us know and we can do all we can to get it for you.
Do you stock large cup sizes?
Yes! Depending on the style, our stocked bras can go up to a size G cup. Most full coverage and balconette style bras have cup sizes DD+. Please see our DD+ collection under the bras menu for the full range.
What shapewear should I get?
Shapewear is an excellent tool for women of all shapes and sizes and you can find the perfect shapewear for any occasion. See our full shapewear guide in the Genevieve's Wardrobe blog in the footer.
Do you ship internationally?
We currently only ship internationally to New Zealand and the USA
Do you have Gift Vouchers?
We do! Gift Vouchers can be found at the bottom of our website under Customer Care.
Gift vouchers can be purchased for various values. The voucher will be sent via email and contains instructions to redeem them at checkout. Our gift cards have no additional processing fees.